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HMRC tops survey
28.08.13
Her Majesty's Revenue & Customs (HMRC) topped the first ever UK Phone Rage Index last month, holding off Ford Motor Company and Lloyds TSB to claim the top spot.
Nigel Clarke, founder of PleasePress1, said: "As customers, we're often on the receiving end of 'stall centres' that seem determined to keep us on the phone for as long as possible.
"Even larger companies with understandably complex departments have no reason to send customers through a maze of choices, only for many of them to end up confused and in the wrong place. It's self-service with limited guidance and no guarantee of a result. That wastes time and money."
The news comes just a few months after HMRC announced they were closing 281 drop-in centres, which will inevitably lead to an increase of customers seeking advice through the call centre.
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